At Swift Pharma Shop, we are committed to ensuring your satisfaction with every purchase. Due to the nature of pharmaceutical and health-related products, we have strict guidelines in place for returns and refunds to comply with health regulations and ensure safety.

✅ Eligibility for Returns

To be eligible for a return, the product must meet the following criteria:

  • The product is damaged, defective, or incorrect upon delivery

  • The return request is made within 48 hours of receiving the item

  • The product is unopened, unused, and in its original packaging

  • The item is not exempt from return (see exclusions below)

🚫 Non-Returnable Items

Due to hygiene and safety reasons, the following items cannot be returned or refunded:

  • Opened or used medications

  • Prescription drugs

  • Personal care and hygiene products (e.g., creams, soaps, supplements)

  • Items marked as “non-returnable” or “final sale” on the product page

🔄 Return Process

To initiate a return:

  1. Contact our customer support via email or phone within 48 hours of delivery.

  2. Provide your order number, a clear description of the issue, and photos (if applicable).

  3. Our team will review your request and respond within 1–2 business days.

  4. If approved, return instructions will be provided. You are responsible for return shipping unless the item was sent in error or was damaged.

💰 Refunds

Once your return is received and inspected:

  • We will notify you of the approval or rejection of your refund.

  • If approved, your refund will be processed to your original payment method within 5–10 business days.

  • Shipping fees are non-refundable, unless due to our error.

🔄 Exchange Policy

We currently do not offer direct exchanges. If you received a wrong or defective item, you may return it and place a new order for the correct product after approval.